Revision Policy
Revisions are contingent on the package select. Clients can approach us for unlimited free amendments and we will revise their design with no extra charges, given that the design and concept remain intact. Revision turnaround time will be 48 hours.
Refund Policy
All requests for refund will be as per the following arrangement:
On the off chance that demand for a refund is made before the delivery of initial design concepts, then you would qualify for a full refund (less 10% administration and preparing charge).
You are requested to contact us within 7 working days of the initial order to get the refund processed as No request for a refund will be entertained after inaction by the customer for a 7 working days. If you wish to restart the order, you will be charged a certain fee contingent upon your venture.
All requests for refund must be communicated to the support department. Ingram Books Publishers, in light of the infringement of your user agreement, reserves all authority to affirm/object to your solicitation on an individual case to case premise.
All design jobs require client input before finishing the design which is why it is requested that the customer is active throughout the process and gives feedback in order to get the required results.
A unique design guarantee qualifies you for a new logo if the logo designed by Ingram Books Publishers is found to be considerably similar to another design that already exists. Any likeness to a current outline will be just a fortuitous event and Ingram Books Publishers won’t acknowledge any responsibility or claim of any compensation in such a case. It is the client’s responsibility to get their artwork copyrighted.
How To Claim Your Refund
To ensure that your refund request is processed effectively and is approved, please make sure that you meet the following requirements:
We will try to resolve your query and concern in light of our revision policy immediately or else will email you a refund request approval from our refund department.
After the refund, the rights to your design would be transferred to Ingram Books Publishers and you would not legally be allowed to display any version of the design sent by the company.
If you have any questions or concerns about our Refund Policy, please get in touch with us by clicking here: info@ingrambookspublishers.com.
100% Satisfaction Guarantee
We revamp the requested design and continue overhauling it until you are 100% fulfilled (depending upon your package).
Domain and Hosting
Domain and Hosting are provided free of cost with packages, where applicable.
All the email accounts assigned with the website packaged can be configured on third party email software such as outlook.
If you wish to opt out of hosting the website with us, you will not be provided email accounts.
Delivery Policy
Estimated time of completion: All Designs will be provided with an estimated timeframe for completion of your project. This can vary depending on the complexity of the project and the number of revisions required.
Revisions and edits: It's important to understand how many revisions or edits are included in the package you've purchased. Additional changes beyond a certain number may result in extra charges or delays in delivery.
Expedited delivery: Some design services may offer expedited delivery options for an additional fee. It's important to understand these options and any associated costs.
Communication: Good communication between the designer and the customer can help ensure that the project is completed within the expected timeframe. Ingram Books Publishers provides clear channels of communication, such as email or phone, for updates and feedback.
Deadlines: It's important to clearly communicate any deadlines or specific delivery dates required for your project. Ingram Books Publishers has the team who are there to meet your delivery requirements before starting work on the project.
Delivery formats: The format in which the final design files will be delivered are always mentioned in the proposal or strategic document. This could include digital files for printing or web use, or physical products such as printed materials.
Payment terms: The payment terms are always outlined that includes any deposits, instalment payments, or milestone payments. These terms, as well as the delivery policies are clearly stated in the service agreement or contract.
Record Maintenance
We keep your final design archived after we deliver your final files. If you wish to receive the final files again, we can email the upon request.
Customer Support
We offer 24-Hour Customer Support to address your questions and queries.
You can get in
touch with us at whatever time and we promise a prompt reply.
Correspondence Policy
YOU concur that Ingram Books Publishers is not at risk for any correspondence from email address(es) other than the ones took after by our own particular area i.e. “info@ingrambookspublishers.com” or/and any toll free number that is not specified on our site. Ingram Books Publishers ought not be considered in charge of any damage(s) brought about by such correspondence. We just assume liability of any correspondence through email address (es) under our own space name or/and by means of toll free number i.e. as of now specified on Ingram Books Publishers Website.
At Ingram Books Publishers we promise that all of our logos are produced using scratch. We will provide you a logo that is adept and in complete compliance with your design brief.
